It is our hope that you are happy with every purchase you make at Pet Central. However, we also understand that sometimes pets can be picky.

Return Policy

If you are not satisfied with a product purchased in the store, simply bring the product in new or salable condition, in its original packaging for a full refund

We will gladly return or exchange any unused items within 60 days of purchase with original sales receipt.

Excluded items: grooming tools and open pest-control treatments.

Pet Food

Open pet food purchased within 30 days must have original receipt and packaging to be returned or exchanged.

Non-Receipted Return

Returns without a receipt must be verified in your Pet Central Five Stars Rewards profile. If we are unable to validate the sale, no credit will be given.


All sales of clearance items are final.